FAQs & Troubleshooting
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170 Results
- 1What is the recommended paper?
- 2Turn the Toner Save Mode on or off.
- 3How to identify your Operating System (OS).
- 4Replace PF Kit xx
- 5I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 6Drum End Soon
- 7Load paper in the paper tray
- 8Adjust color settings by using the custom setting in the printer driver
- 9Condensation
- 10Print Unable XX
- 11Replace Laser
- 12The printer status is Offline or Paused.
- 13Jam Rear
- 14Replace Toner
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 18What is the difference between the toner cartridge and the drum unit?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Toner Error
- 21I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 22Toner Low
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24What can happen if the wrong paper is used in your machine.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27The downloaded driver's name is different from my machine's name. (Linux)
- 28I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32Can I print from or scan to Android™ Smartphone?
- 33Replace WT Box
- 34Jam Inside
- 35Jam MP Tray
- 36Add your Brother machine with AirPrint (macOS)
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38Uninstall printer drivers (Linux)
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40My Brother machine could not be found over the network when I installed drivers on my PC.
- 41Printing/ Scanning with a mobile device
- 42Print a web page from iPrint&Scan when using an Android™ mobile device.
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44Change the printer driver settings (Windows/macOS)
- 45Calibrate or Calibration Failed or Calibration.
- 46Drum Stop
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50Color misregistration