FAQs & Troubleshooting
![]() |
Popular |
114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5What driver package format is supported by my Linux distribution?
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8(Video) Set up your Brother machine
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Install the Brother Mobile Connect application (for mobile device)
- 11(Video) Paper is Jammed in the MP tray
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13Add your Brother machine with AirPrint (macOS)
- 14Use Universal Print (Windows)
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 16Install the optional lower tray
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Discover the MAC address of the Brother network card
- 20What is the recommended paper?
- 21The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 22The printer status is Offline or Paused.
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Cannot Print ##
- 26Self-Diagnostic
- 27What is the default password for my BRAdmin or Web Based Management?
- 28Toner specks
- 29Lines across the page
- 30To install the printer driver easily using a tool. (Linux)
- 31What is the default password for my Brother machine?
- 32I cannot print full-page photos or images using Email Print.
- 33I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35Check the remaining ink or toner level (Linux)
- 36I cannot print using my Brother machine on a wired network (Windows/macOS)
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38Protect your Brother machine against unauthorised access over the network
- 39Delete print jobs from the print queue.
- 40How to identify your Operating System (OS).
- 412-sided Disable or 2-sided Disabled
- 42Cannot Detect
- 43Toner Low or Prepare New Toner Cartridge
- 44Poor fixing
- 45When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Wrong Toner or Wrong Toner Cartridge
- 49After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?