FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed inside the Machine
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8(Video) Paper is Jammed in the MP tray
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Out of Memory
- 11Install the Brother Mobile Connect application (for mobile device)
- 12What is the default password for my BRAdmin or Web Based Management?
- 13What driver package format is supported by my Linux distribution?
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15What is the default password for my Brother machine?
- 16Use Universal Print (Windows)
- 17Wrong Toner or Wrong Toner Cartridge
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19(Video) Set up your Brother machine
- 20Self-Diagnostic
- 21The printer status is Offline or Paused.
- 22Install the optional lower tray
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24Media Type Mismatch or Media Mismatch
- 25Cannot Print ##
- 262-sided Disable or 2-sided Disabled
- 27No Toner
- 28Cannot Detect
- 29Toner Low or Prepare New Toner Cartridge
- 30Drum !
- 31Drum End Soon
- 32Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 33I cannot print full-page photos or images using Email Print.
- 34Check the remaining ink or toner level (Linux)
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36How to identify your Operating System (OS).
- 37Discover the MAC address of the Brother network card
- 38Toner specks
- 39Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 40Add your Brother machine with AirPrint (macOS)
- 41I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I cannot print using my Brother machine on a wired network (Windows/macOS)
- 44I cannot print on a wireless (Wi-Fi) network (Mac)
- 45After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 46How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Enable the Brother machine's network interface.
- 49Protect your Brother machine against unauthorised access over the network
- 50Delete print jobs from the print queue.