FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Adjust color settings by using the custom setting in the printer driver (Windows only)
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed inside the Machine
- 7Cannot Detect
- 8Cooling Down
- 9Add your Brother machine with AirPrint (macOS)
- 10I cannot print using my Brother machine on a wired network (Windows/macOS)
- 11I cannot print on a wireless (Wi-Fi) network (Windows)
- 12Enable the Brother machine's network interface.
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14(Video) Paper is Jammed in the Manual Feed Slot
- 15Cartridge Error
- 16(Video) Paper is Jammed in the Paper Tray
- 17What is the default password for my Brother machine?
- 18Media Type Mismatch or Media Mismatch
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Install the Brother Mobile Connect application (for mobile device)
- 21Protect your Brother machine against unauthorised access over the network
- 22(Video) Set up your Brother machine
- 23I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 24Change the printer driver settings (Windows)
- 25The printer status is Offline or Paused.
- 26Uneven color density across the page
- 27In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 28Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30Check the remaining ink or toner level (Linux)
- 31Wrong Toner Cartridge
- 32How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 33The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 34Cannot Print ##
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 36Toner Low
- 37Out of Memory
- 38Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 39What is the recommended paper?
- 40I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 41When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43Control Printer Driver settings (only available for Windows)
- 44Toner smears easily
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46I cannot print full-page photos or images using Email Print.
- 47When I print images, the quality is not good (Linux)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50Large characters are printed incorrectly. (Linux)