FAQs & Troubleshooting
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214 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2What is Brother iPrint&Scan?
- 3Paper is Jammed in the Manual Feed Slot
- 4No Belt Unit
- 5No Drum Unit
- 6Reduce Toner Consumption
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9(Video) Load an Envelope (Manual Feed Slot)
- 10Size Error DX or Size Error 2-sided
- 11Paper is Jammed in the Back of the Machine
- 12(Video) Update the Driver or Firmware for your Brother machine
- 13(Video) Replace the Toner Cartridge
- 14Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 15I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 16Adjust color settings by using the custom setting in the printer driver
- 17The printer status is Offline or Paused.
- 18Configure the Store Print Log to Network Settings Using Web Based Management
- 19Export the Certificate and Private Key
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21Manual Feed
- 22Secure Print (Windows®)
- 23Factory Reset
- 24Out of Memory / Print Data Full
- 25Wrinkled printout
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27What is the recommended paper?
- 28I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 29Export the Self-signed Certificate
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Add your Brother machine with AirPrint (macOS)
- 33The downloaded driver's name is different from my machine's name. (Linux)
- 34Large characters are printed incorrectly. (Linux)
- 35I want to print using CUPS while keeping SELinux enabled. (Linux)
- 36Update the Driver or Firmware for your Brother machine
- 37Change the Setting Lock Password
- 38My Brother machine is unresponsive.
- 39Import a Certificate and Private Key
- 40Print as a Poster (Windows)
- 41My Brother machine could not be found over the network when I installed drivers on my computer.
- 42(Video) Set up your Brother machine
- 43I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 44Print Unable ##
- 45Belt End Soon
- 46WT Box End Soon
- 47No Paper MP
- 48Replace Fuser
- 49Ghosting images
- 50I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)