FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Load an Envelope (Manual Feed Slot)
- 5(Video) Paper is Jammed inside the Machine
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7No Toner
- 8Cannot Print ##
- 9What is the default password for my Brother machine?
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Install the Brother Mobile Connect application (for mobile device)
- 12Size Error DX
- 13Manual Feed
- 14Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 15Out of Memory
- 16What is the recommended paper?
- 17(Video) Set up your Brother machine
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 20The printer status is Offline or Paused.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 22Drum End Soon
- 23Black lines down the page
- 24Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 25The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 26(Video) Paper is Jammed in the Output Paper Tray
- 27I cannot print using my Brother machine on a wired network (Windows/macOS)
- 28Wrong Toner or Wrong Toner Cartridge
- 29I cannot print on a wireless (Wi-Fi) network (Mac)
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31Media Mismatch
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Toner Ended
- 34Cannot Detect
- 35What is the default password for my BRAdmin or Web Based Management?
- 36When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 37A security warning appears when accessing Web Based Management via HTTPS.
- 38Lines across the page
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40Check the remaining ink or toner level (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45I get a TS error when trying to print on a wireless network.
- 46The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 47Control Printer Driver settings (only available for Windows)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Enable the Brother machine's network interface.
- 50Protect your Brother machine against unauthorised access over the network