FAQs & Troubleshooting
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186 Results
- 1The printer status is Offline or Paused.
- 2Printer does not recognize the HDD/Compact Flash.
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4Change the printer driver settings (Windows/macOS)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6What is 'Secure Printing' and how do I use it? (for Windows users)
- 7How do I print using the Duplex Unit?
- 8I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 10"JAM C" error appears on the LCD. What should I do?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The paper is skewed when it's printed.
- 17How do I monitor the status of the printer?
- 18I cannot print from Mac OS X.
- 19Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 20What kind of memory can I use?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23When trying to print from Mac OS® X the print queue is stopped.
- 24What is the recommended paper?
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26The printed letters are slanted, positioned incorrectly.
- 27Open the Control Panel (For Windows)
- 28Verify the Brother machine connected to the Wired Network (For Macintosh)
- 29What is the difference between the toner cartridge and the drum unit?
- 30In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 31LOAD LETTER is displayed on the printer LCD. What does it mean?
- 32I see the message "SIZE MISMATCH" on the printer LCD. What does it mean?
- 33The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 36Replace the drum unit.
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39Paper size settings are unavailable when I print from OpenOffice (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 43Windows 10 Support Information
- 44Delete print jobs from the print queue.
- 45Verify the Brother machine connected to the Wired Network (For Windows)
- 46What is the Network Shared printing?
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48I cannot print from my computer via USB.
- 49I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 50I cannot print from my computer via network. (For Macintosh)