FAQs & Troubleshooting
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174 Results
- 1The printer status is Offline or Paused.
- 2What is a total paper input capacity of the HL-7000 series printers?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I print using the Duplex Unit?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 7The machine does not print anything.
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What is the protocol specification of the NC-4100h Type 2 print server?
- 11What is a "Generic PCL Driver"?
- 12How do I replace the Feed Roller (Paper Feeding kit)?
- 13I cannot install the driver when using the Driver Install Tool. (Linux)
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot print from my computer via USB.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Printer does not recognize the HDD/Compact Flash.
- 18What emulation modes does this printer support?
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 21How do I change the print server password?
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23Print command (cupswrapper) (Linux)
- 24I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 25I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 26I am unable to print from a client PC to a printer on a print server. (Linux)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Delete print jobs from the print queue.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31Verify the Brother machine connected to the Wired Network (For Macintosh)
- 32Can I print from or scan to Android™ Smartphone?
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34Change the printer driver settings (Windows/macOS)
- 35I cannot print from my computer via network. (For Windows)
- 36I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 37What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 38How to setup the Printer RAMDISK.
- 39I cannot use the "Modules Update" button on Web BRAdmin.
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41What kind of paper can I use?
- 42I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 43Printouts have a curl or wave.
- 44Printouts have wrinkles or creases.
- 45Can I print from DOS applications?
- 46How do I install additional memory?
- 47White spots appear in areas of dense black printing.
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49Print command (LPR) (Linux)
- 50I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)