FAQs & Troubleshooting
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167 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Cannot print after a Windows 10 update (June 2020)
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4What is 'Secure Printing' and how do I use it? (for Windows users)
- 5The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 6The machine does not print anything.
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 9Uninstall the printer drivers (For Windows)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12Delete print jobs from the print queue.
- 13How to identify your Operating System (OS).
- 14Change the printer driver settings (Windows/macOS)
- 15I see the message "PAPER JAM" on the printer LCD but I cannnot see any jammed paper. What should I do?
- 16I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 17Printouts have a curl or wave.
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19Can I print from DOS applications?
- 20When trying to print from Mac OS® X the print queue is stopped.
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22How do I print a network configuration page?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Paper size settings are unavailable when I print from OpenOffice (Linux)
- 25To install the printer driver easily using a tool. (Linux)
- 26I want to print using CUPS while keeping SELinux enabled. (Linux)
- 27I cannot print from my computer via USB.
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Windows 7 Support Information
- 30I updated the Web BRAdmin and cannot enable the logging function.
- 31Can my printer send me an e-mail if there is a problem?
- 32"DX" is displayed on the LCD, but what does it mean?
- 33Printer does not recognize the HDD/Compact Flash.
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36What is UPnP and SSDP?
- 37Black toner marks appear across the page.
- 38How do I replace the Feed Roller (Paper Feeding kit)?
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44Print command (cupswrapper) (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47Open the Control Panel (For Windows)
- 48Can I print from or scan to Android™ Smartphone?
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50The printer status is Offline or Paused.