FAQs & Troubleshooting
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135 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2"Offline" appears on the Status Monitor.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What is the printable area per page?
- 5Print on labels and envelopes from the MP tray.
- 6The printed letters are slanted, positioned incorrectly.
- 7Vertical black lines appear on the printout.
- 8I am unable to print from a client PC to a printer on a print server. (Linux)
- 9Windows 7 Support Information
- 10How do I print a Test page?
- 11Print overrun
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 15Uninstall printer drivers (Linux)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Windows 10 Support Information
- 18Delete print jobs from the print queue.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Can I use AirPrint with my Brother machine?
- 21How to identify your Operating System (OS).
- 22I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 23Can I print from or scan to Android™ Smartphone?
- 24Change the printer driver settings (Windows/macOS)
- 25The printer status is Offline or Paused.
- 26How do I clean the paper pick-up roller?
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 28The printer prints unexpectedly or it prints garbage.
- 29Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 30What is a "Generic PCL Driver"?
- 31How do I clear Jam MP Tray/ Tray1/ Tray2/ Tray3/ Inside?
- 32What kind of memory can I use?
- 33Printouts have wrinkles or creases.
- 34White lines appear across the page.
- 35Can I print from DOS applications?
- 36How do I use the "Booklet Printing" feature?
- 37What can happen if the wrong paper is used in your machine.
- 38What is the recommended paper?
- 39How do I install additional memory?
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41Cannot print after a Windows 10 update (June 2020)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 44Large characters are printed incorrectly. (Linux)
- 45Print command (LPR) (Linux)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47All print jobs are aborted and nothing is printed. (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 50To install the printer driver easily using a tool. (Linux)