FAQs & Troubleshooting
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135 Results
- 1How do I print a Test page?
- 2The printer prints unexpectedly or it prints garbage.
- 3What can happen if the wrong paper is used in your machine.
- 4What are the expected yields of the consumables?
- 5How do I install additional memory?
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 7Printouts (envelopes) have creases.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 12What is the printable area per page?
- 13How do I install the Optional Tray Unit?
- 14What is the best printer driver to use-the PCL or BR-Script driver?
- 15The printed letters are slanted, positioned incorrectly.
- 16I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 19Change the printer driver settings (Windows/macOS)
- 20The printer status is Offline or Paused.
- 21The paper is skewed when it's printed.
- 22Print a Printer Settings page.
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24What is the recommended paper?
- 25I want to print using CUPS while keeping SELinux enabled. (Linux)
- 26Open the Control Panel (For Windows)
- 27Supported models of Universal Printer Driver for PCL
- 28When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 29How can I clean the inside of the printer?
- 30Lines appears across the page.
- 31Printouts are with gray background.
- 32How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 33Vertical black lines appear on the printout.
- 34Cannot print after a Windows 10 update (June 2020)
- 35Print command (LPR) (Linux)
- 36I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 37Delete print jobs from the print queue.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Can I use AirPrint with my Brother machine?
- 40How to identify your Operating System (OS).
- 41I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44I cannot print from my computer via USB.
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48Printouts have a curl or wave.
- 49Printouts have wrinkles or creases.
- 50Printouts are faint.