FAQs & Troubleshooting
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165 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7The paper is skewed when it's printed.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 9The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 10Printouts have a curl or wave.
- 11Printouts (envelopes) have creases.
- 12Printouts have wrinkles or creases.
- 13The printed letters are slanted, positioned incorrectly.
- 14I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 15How to identify your Operating System (OS).
- 16How do I use the "Booklet Printing" feature?
- 17What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 18What are the expected yields of the consumables?
- 19What is the printable area per page?
- 20What is the BRAdmin Professional software used for?
- 21When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23The driver installation finished successfully but I cannot print. (Linux)
- 24Print command (cupswrapper) (Linux)
- 25To install the printer driver easily using a tool. (Linux)
- 26Use the Universal Printer Driver for PCL
- 27Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 30Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 31Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 36How do I install the Optional Tray Unit?
- 37How do I install additional memory?
- 38How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40All print jobs are aborted and nothing is printed. (Linux)
- 41I want to print using CUPS while keeping SELinux enabled. (Linux)
- 42Windows 10 Support Information
- 43Check the firmware version.
- 44Open the Control Panel (For Windows)
- 45What is the Network Shared printing?
- 46Supported models of Universal Printer Driver for PCL
- 47The printer status is Offline or Paused.
- 48I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 49My Brother machine misfeeds paper.
- 50How can I clean the inside of the printer?