FAQs & Troubleshooting
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131 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I change the print server password?
- 3Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4What is the BRAdmin Professional software used for?
- 5Does NC-2200w work with Windows Vista?
- 6Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 7Can I print from DOS applications?
- 8How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 9The printed letters are slanted, positioned incorrectly.
- 10Cannot print after a Windows 10 update (June 2020)
- 11All print jobs are aborted and nothing is printed. (Linux)
- 12Delete print jobs from the print queue.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 16What are the expected yields of the consumables?
- 17How do I factory reset the print server?
- 18I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 23I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 24Lines appears across the page.
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 26The image is ghosted.
- 27I cannot install the driver when using the Driver Install Tool. (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29Paper size settings are unavailable when I print from OpenOffice (Linux)
- 30I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 31Large characters are printed incorrectly. (Linux)
- 32The driver installation finished successfully but I cannot print. (Linux)
- 33Print command (cupswrapper) (Linux)
- 34Windows 10 Support Information
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36What is the difference between the toner cartridge and the drum unit?
- 37How to identify your Operating System (OS).
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39Can I print from or scan to Android™ Smartphone?
- 40The printer status is Offline or Paused.
- 41In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 42I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 43I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 44What is a "Generic PCL Driver"?
- 45What kind of memory can I use?
- 46Printouts have a curl or wave.
- 47Printouts (envelopes) have creases.
- 48Printouts have wrinkles or creases.
- 49Black toner marks appear across the page.
- 50White lines appears down the page.