FAQs & Troubleshooting
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187 Results
- 1Change the printer driver settings (Windows/macOS)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 5When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 6How do I disable the APIPA protocol?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8How do I perform a factory reset?
- 9The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 13What is the BRAdmin Professional software used for?
- 14Replace the toner cartridge.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18How to identify your Operating System (OS).
- 19Discover the MAC address of the Brother network card
- 20I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 21How can I install the Web BRAdmin on Windows Server 2003?
- 22How can I change the IP address using the ARP and PING commands?
- 23How do I install additional memory?
- 24How do I print a network configuration page?
- 25I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 26I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 27"MP tray" is displayed on the LCD. What does it mean?
- 28What driver package format is supported by my Linux distribution?
- 29Cannot print after a Windows 10 update (June 2020)
- 30Delete print jobs from the print queue.
- 31Functions supported in the Windows 7 built-in drivers
- 32What is Status Monitor and how can I turn it on?
- 33What kind of USB cable can I use?
- 34I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 35The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 36What kind of memory can I use?
- 37Lines appears across the page.
- 38White lines appear across the page.
- 39Can I print from DOS applications?
- 40I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 41Can I print using the IPP protocol on Windows XP?
- 42What is the printable area per page?
- 43I want to change the paper tray and paper size settings. How do I change these things?
- 44How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 45Print on both sides of the paper.
- 46How do I clear paper jams?
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49To install the printer driver easily using a tool. (Linux)
- 50Install the built-in drivers (For Windows 8 and Windows 10)