FAQs & Troubleshooting
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187 Results
- 1Change the printer driver settings (Windows/macOS)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4The paper is skewed when it's printed.
- 5The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 6How do I print a network configuration page?
- 7Delete print jobs from the print queue.
- 8Print on both sides of the paper.
- 9How to identify your Operating System (OS).
- 10The printer prints unexpectedly or it prints garbage.
- 11Can I print using the IPP protocol on Windows XP?
- 12What is the printable area per page?
- 13What is a "Generic PCL Driver"?
- 14Can I print from DOS applications?
- 15When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17How do I perform a factory reset?
- 18Uninstall the printer drivers (For Windows)
- 19I cannot print from Mac OS X.
- 20I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 21Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 22How do I clear paper jams?
- 23I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Functions supported in the Windows 7 built-in drivers
- 26The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 27I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 28How do I print a Test page?
- 29Printouts have a curl or wave.
- 30What do the LED indications mean?
- 31I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 32When trying to print from Mac OS® X the print queue is stopped.
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 34How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 35What is the BRAdmin Professional software used for?
- 36Output sheets are completely black.
- 37When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 38The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 39How to Wake-up the printer.
- 40How do I print on transparencies?
- 41My Brother machine misfeeds paper.
- 42I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 43The image is ghosted.
- 44What driver package format is supported by my Linux distribution?
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 47In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 48Using the PING command to troubleshoot problems.
- 49What kind of USB cable can I use?
- 50How can I install the Web BRAdmin on Windows Server 2003?