FAQs & Troubleshooting
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170 Results
- 1The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I cannot print from Mac OS X.
- 6How do I factory reset the print server?
- 7I want to change the paper tray and paper size settings. How do I change these things?
- 8I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 9The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 10Change the printer driver settings (Windows/macOS)
- 11What is a "Generic PCL Driver"?
- 12Printouts have wrinkles or creases.
- 13What is the BRAdmin Professional software used for?
- 14How do I print on transparencies?
- 15Cannot print after a Windows 10 update (June 2020)
- 16Delete print jobs from the print queue.
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Can I print from or scan to Android™ Smartphone?
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 21The paper is skewed when it's printed.
- 22Does NC-2200w work with Windows Vista?
- 23"MP tray" is displayed on the LCD. What does it mean?
- 24What is Status Monitor and how can I turn it on?
- 25Can I print from DOS applications?
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27Can I print using the IPP protocol on Windows XP?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29How do I change the print server password?
- 30What is the recommended paper?
- 31I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 34I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40The printer status is Offline or Paused.
- 41I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43Functions supported in the Windows 7 built-in drivers
- 44Windows 7 Support Information
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46Using the PING command to troubleshoot problems.
- 47I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 50Printouts have a curl or wave.