FAQs & Troubleshooting
![]() |
Popular |
227 Results
- 1Adjust color settings by using the custom setting in the printer driver
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3What is Brother iPrint&Scan?
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Jam Rear
- 8Jam Tray 1 / Jam Tray 2
- 9Replace Drum
- 10Can I print from or scan to Android™ Smartphone?
- 11Jam Inside
- 12Load paper in the paper tray
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Replace Laser
- 15Jam Duplex
- 16The printer status is Offline or Paused.
- 17Replace Toner
- 18No Paper
- 19Cover is Open
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Replace WT Box
- 22Replace Fuser
- 23Registration or Registration failed.
- 24Unusable Device
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 27Change the printer driver settings (Windows/macOS)
- 28Replace PF Kit xx
- 29Print both sides of paper or a booklet automatically
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 31I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 32Size Error DX
- 33Drum End Soon
- 34Replace Belt
- 35Jam MP Tray
- 36Turn the Toner Save Mode on or off.
- 37What driver package format is supported by my Linux distribution?
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41Can I use AirPrint with my Brother machine?
- 42No Drum Unit
- 43No Toner
- 44I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Print a web page from iPrint&Scan when using an Android™ mobile device.