FAQs & Troubleshooting
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126 Results
- 1How can I print envelopes?
- 2What kind of consumables or options does this printer use?
- 3What is the life of the consumables?
- 4The printer status is Offline or Paused.
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6How do I load A5 paper?
- 7Replace the toner cartridge.
- 8What kind of memory can I use?
- 9How do I install additional memory?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 13I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15Delete print jobs from the print queue.
- 16What is the printable area per page?
- 17How do I install the Optional Tray Module?
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19The paper is skewed when it's printed.
- 20I am using the Windows driver. How can I change or save the 2-sided(Duplex) Print setting?
- 21I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 22How can I activate/deactivate the Toner Save Mode?
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27Functions supported in the Windows 7 built-in drivers
- 28When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 29What can happen if the wrong paper is used in your machine.
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 32What is the BRAdmin Professional software used for?
- 33How do I change the print server password?
- 34My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 35"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 36What is the difference between the toner cartridge and the drum unit?
- 37What is the Network Shared printing?
- 38How do I print a network configuration page?
- 39How do I replace the transfer roll cartridge?
- 40How do I replace the fuser unit?
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42I cannot print from my computer via USB.
- 43I cannot print from my computer via network. (For Macintosh)
- 44I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45When trying to print from Mac OS® X the print queue is stopped.
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47The printer stopped receiving data half way through the print job. What should I do?
- 48I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?
- 49The printed letters are slanted, positioned incorrectly.
- 50Vertical black lines appear on the print out.