FAQs & Troubleshooting
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206 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Jam Duplex
- 3Replace Drum
- 4Replace Toner
- 5What is Brother iPrint&Scan?
- 6How to identify your Operating System (OS).
- 7Jam Rear
- 8Change the printer driver settings (Windows/macOS)
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 11Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 12I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 13Adjust color settings by using the custom setting in the printer driver
- 14Replace Laser
- 15The printer status is Offline or Paused.
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 17Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 18Unusable Device
- 19Cover is Open
- 20Is my Brother machine compatible with Windows Vista?
- 21The color of your printouts is not what you expected
- 22Replace WT Box
- 23Jam Inside
- 24Jam MP Tray
- 25Turn the Toner Save Mode on or off.
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27The downloaded driver's name is different from my machine's name. (Linux)
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 31Delete print jobs from the print queue.
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39Small Paper
- 40No Drum Unit
- 41Cartridge Error
- 42Drum Stop
- 43Curled or wavy
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45What is the BRAdmin Professional software used for?
- 46Load paper in the paper tray
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 49"Offline" appears on the Status Monitor.
- 50Open the Status Monitor