FAQs & Troubleshooting
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197 Results
- 1The printer status is Offline or Paused.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5"JAM MP TRAY" error appears on the LCD. What should I do?
- 6What are the expected yields of the consumables?
- 7Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11Adjust color settings by using the custom setting in the printer driver
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 13"JAM DUPLEX" error appears on the LCD. What should I do?
- 14"JAM REAR" error appears on the LCD. What should I do?
- 15Delete print jobs from the print queue.
- 16How to identify your Operating System (OS).
- 17I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 18I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 19When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 20My Brother machine misfeeds paper.
- 21"JAM INSIDE" error appears on the LCD. What should I do?
- 22"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 23I cannot install the driver when using the Driver Install Tool. (Linux)
- 24I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27How do I use the "Print to file" feature?
- 28In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 29The printer cannot print full pages of a document. An error message "Out of Memory" appears.
- 30How can I clean the inside of the printer?
- 31I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 32How do I use the "Booklet Printing" feature?
- 33How do I disable the APIPA protocol?
- 34Print the Network Configuration List.
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37What driver package format is supported by my Linux distribution?
- 38Print command (LPR) (Linux)
- 39I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 40I want to print using CUPS while keeping SELinux enabled. (Linux)
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Protect your Brother machine against unauthorised access over the network
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?