FAQs & Troubleshooting
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142 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3What kind of envelopes should I avoid?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5The machine does not print anything.
- 6Delete print jobs from the print queue.
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Can I print from or scan to Android™ Smartphone?
- 12Change the printer driver settings (Windows/macOS)
- 13I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 14"JAM: C" error appears on the LCD. What should I do?
- 15What is the recommended paper?
- 16How to identify your Operating System (OS).
- 17The printer status is Offline or Paused.
- 18"JAM: E" error appears on the LCD. What should I do?
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 20What driver package format is supported by my Linux distribution?
- 21Cannot print after a Windows 10 update (June 2020)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24"Jam: Z" error appears on the LCD. What should I do?
- 25I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 26What kind of memory can I use?
- 27"JAM: A" error appears on the LCD. What should I do?
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30Functions supported in the Windows 7 built-in drivers
- 31The paper is skewed when it's printed.
- 32What kind of labels and transparencies can I use?
- 33What kind of paper should I avoid?
- 34Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 35What kind of paper can I use?
- 36I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38"JAM: B" error appears on the LCD. What should I do?
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42What are the expected yields of the consumables?
- 43What kind of options does this printer use?
- 44My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 48I cannot print from Mac OS X.
- 49When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 50Can I print from DOS applications?