FAQs & Troubleshooting
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142 Results
- 1What kind of envelopes should I avoid?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5"JAM: A" error appears on the LCD. What should I do?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Delete print jobs from the print queue.
- 8How to identify your Operating System (OS).
- 9Change the printer driver settings (Windows/macOS)
- 10"JAM: E" error appears on the LCD. What should I do?
- 11What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 12When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 15The driver installation finished successfully but I cannot print. (Linux)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18"Jam: Z" error appears on the LCD. What should I do?
- 19What do LCD messages on Display (Maintanance messages) mean?
- 20The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 21I cannot print from Mac OS X.
- 22The printer prints unexpectedly or it prints garbage.
- 23I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 24I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 25"JAM: D" error appears on the LCD. What should I do?
- 26"JAM: B" error appears on the LCD. What should I do?
- 27My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 28I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 29I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 30I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 31Uninstall printer drivers (Linux)
- 32Windows 10 Support Information
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34The printer status is Offline or Paused.
- 35Which emulation modes does this printer have?
- 36I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37The machine does not print anything.
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42Cannot print after a Windows 10 update (June 2020)
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 48I want to print using CUPS while keeping SELinux enabled. (Linux)
- 49Pre-Required Procedures (Linux)
- 50Open the Control Panel (For Windows)