FAQs & Troubleshooting
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- 1What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2Add your Brother machine with AirPrint (macOS)
- 3Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot (video instructions available)
- 4Replace WT (waste toner) Box
- 5Replace Drum
- 6Replace Toner
- 7Turn the Toner Save Mode on or off.
- 8The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 9What is the recommended paper?
- 10Adjust color settings by using the custom setting in the printer driver
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Cartridge Error
- 14Jam Tray 1
- 15Reset the print server to the default factory settings.
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17How to identify your Operating System (OS).
- 18The color of your printouts is not what you expected
- 19Jam 2-sided
- 20Replace Fuser
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Print both sides of paper or a booklet automatically
- 25Toner Low
- 26What can happen if the wrong paper is used in your machine.
- 27Print on envelopes, labels or thick paper from the Manual feed slot
- 28Set up your Brother machine on a wireless network.
- 29What driver package format is supported by my Linux distribution?
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Can I print from or scan to Android™ Smartphone?
- 35Change the printer driver settings (Windows/macOS)
- 36Fuser Error or Self-Diagnostic
- 37The printer status is Offline or Paused.
- 38No Waste Toner
- 39No Paper
- 40Drum Error (Drum!)
- 41Jam Rear
- 42Disable the APIPA protocol.
- 43Print the Network Configuration List
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45Adjust the Brother machine's Sleep Time setting
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Delete print jobs from the print queue.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 50What is Brother iPrint&Scan?