FAQs & Troubleshooting
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162 Results
- 1Print a Test page
- 2I'm having a problem with the print quality. How can I resolve it?
- 3Print on plain paper or bond paper from the Manual feed slot
- 4Replace WT (waste toner) Box
- 5Change the printer driver settings (Windows/macOS)
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 9Jam Tray 1
- 10The printer status is Offline or Paused.
- 11Jam Inside
- 12The toner does not fix to paper well. How do I improve the toner fixing? (poor fixing)
- 13Can I print from or scan to Android™ Smartphone?
- 14Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 15Reprint the last print job
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22WT Box End Soon
- 23The paper is skewed when it's printed.
- 24The color of printouts are not what I expected.
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27What is the recommended paper?
- 28Install extra memory
- 29Adjust color settings by using the custom setting in the printer driver
- 30Check the firmware version.
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32How to identify your Operating System (OS).
- 33I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 34No Paper
- 35Carry out calibration to improve the color density
- 36When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 37The printer prints unexpectedly or it prints garbage data.
- 38What can happen if the wrong paper is used in your machine.
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40Print on both sides of the paper.
- 41Replace Toner
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Delete print jobs from the print queue.
- 45Can I use AirPrint with my Brother machine?
- 46What is the Network Shared printing?
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48No Belt Unit
- 49Check the IP addresses of your PC and the Brother machine
- 50In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?