FAQs & Troubleshooting
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214 Results
- 1REPLACE TONER
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3The printer status is Offline or Paused.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 7JAM INSIDE
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9CARTRIDGE ERROR
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11JAM TRAY 1
- 12Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 13Use the Network Connection Repair Tool (Windows)
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17JAM DUPLEX
- 18Delete print jobs from the print queue.
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20DRUM END SOON
- 21I cannot print from my computer via USB.
- 22Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 23My Brother machine cannot be used after the access point/router is replaced or the settings are changed
- 24What is Brother iPrint&Scan?
- 25I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 26FUSER ERROR
- 27Curled
- 28The printer prints unexpectedly or it prints garbage data.
- 29DRUM ERROR
- 30What kind of paper can I use?
- 31SERVICE CALL
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33How to identify your Operating System (OS).
- 34The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 35Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 36Can I print from or scan to Android™ Smartphone?
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38DRUM STOP
- 39NO TONER
- 40Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 42Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 43Poor fixing
- 44What is a "Generic PCL Driver"?
- 45JAM REAR
- 46Curl or wavy
- 47Wrinkles or creases
- 48I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 49What is the recommended paper?
- 50Possible solutions for print quality issues