FAQs & Troubleshooting
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215 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3JAM DUPLEX
- 4Use the Network Connection Repair Tool (Windows)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7FUSER ERROR
- 8The printer status is Offline or Paused.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10MANUAL FEED
- 11Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 12The printer prints unexpectedly or it prints garbage data.
- 13Print on labels and envelopes from the manual feed slot.
- 14A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16What driver package format is supported by my Linux distribution?
- 17Protect your Brother machine against unauthorised access over the network
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19Delete print jobs from the print queue.
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Verify the Brother machine connected to the Wired Network (For Windows)
- 22What is Brother iPrint&Scan?
- 23Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25Can I use AirPrint with my Brother machine?
- 26NO PAPER T1
- 27FRONT COVER OPEN or FUSER COVER OPEN
- 28Clean the Drum Unit.
- 29What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 30DRUM END SOON
- 31"Offline" appears on the Status Monitor.
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Poor fixing
- 37JAM TRAY 1
- 38I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41When printing with monochrome laser printer, the print position shifts. (Linux)
- 42Uninstall printer drivers (Linux)
- 43I get a TS error when trying to print on a wireless network.
- 44Windows 10 Support Information
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 47Possible solutions for print quality issues
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Use the Universal Printer Driver for PCL
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
