FAQs & Troubleshooting
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148 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Page skewed
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4The printer prints unexpectedly or it prints garbage data.
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6JAM REAR
- 7Print on labels and envelopes from the manual feed slot.
- 8Change the printer driver settings (Windows/macOS)
- 9Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 10NO PAPER T1
- 11Toner specks
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 14FUSER ERROR
- 15TONER ENDED
- 16Reprint the last print job. (For Windows users only)
- 17Wrinkles or creases
- 18What is the recommended paper?
- 19I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 20Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 21JAM DUPLEX
- 22JAM INSIDE
- 23JAM TRAY 1
- 24REPLACE DRUM
- 25REPLACE TONER
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 30Can I print from or scan to Android™ Smartphone?
- 31CARTRIDGE ERROR
- 32DUPLEX DISABLED
- 33DRUM STOP
- 34NO TONER
- 35Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 36FRONT COVER OPEN or FUSER COVER OPEN
- 37SIZE ERROR DX
- 38TONER LOW
- 39Curled
- 40DRUM ERROR
- 41Print a Printer Settings page.
- 42Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 43PRINT OVERRUN
- 44MEMORY FULL
- 45DRUM END SOON
- 46Envelope creases
- 47Black toner marks appear across the page.
- 48White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 49Line across the page
- 50SERVICE CALL