FAQs & Troubleshooting
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196 Results
- 1The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 2Change the printer driver settings (Windows/macOS)
- 3Can I use non-Brother or third party supplies with the Brother machine?
- 4Delete print jobs from the print queue.
- 5Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I am using Windows. When I print a document, the printed page is blank. What should I do?
- 8Can I print from DOS applications?
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Protect your Brother machine against unauthorised access over the network
- 14Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 15How can I configure my printer in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 16The printer prints unexpectedly or it prints garbage.
- 17'Get More Info' option in Windows® 2000 is not working with IPP. What should I do?
- 18What can happen if the wrong paper is used in your machine.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 21I want to print using CUPS while keeping SELinux enabled. (Linux)
- 22Check the firmware version.
- 23Open the Status Monitor
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27The printer status is Offline or Paused.
- 28How do I enable or disable the wireless network card on this printer?
- 29What is WEP?
- 30The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 31Drum Life End Soon
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33White lines appears down the page.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 38I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 39I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 40To install the printer driver easily using a tool. (Linux)
- 41Pre-Required Procedures (Linux)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Use the Universal Printer Driver for PCL
- 46Verify the Brother machine connected to the Wired Network (For Windows)
- 47Can I use AirPrint with my Brother machine?
- 48How to identify your Operating System (OS).
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.