FAQs & Troubleshooting
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165 Results
- 1The printer status is Offline or Paused.
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 7The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 9The printed letters are slanted, positioned incorrectly.
- 10The paper is skewed when it's printed.
- 11What kind of paper can I use?
- 12What driver package format is supported by my Linux distribution?
- 13What is the recommended paper?
- 14Output sheets are completely black.
- 15I am using Windows Vista 64 bit. I cannot print from the printer in a network-shared environment. What can I do?
- 16Vertical black lines appear on the printout or printed pages have toner stains down the page.
- 17Cannot print after a Windows 10 update (June 2020)
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Protect your Brother machine against unauthorised access over the network
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 21Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 22Printouts have a curl or wave.
- 23Printouts have wrinkles or creases.
- 24What is the printable area per page?
- 25I cannot print from my computer via USB.
- 26How do I print a Test page?
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Use the Universal Printer Driver for PCL
- 31Verify the Brother machine connected to the Wired Network (For Windows)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Can I use AirPrint with my Brother machine?
- 34I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 35Discover the MAC address of the Brother network card
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 39Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 40The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 41The printer prints unexpectedly or it prints garbage.
- 42Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 43What is a "Generic PCL Driver"?
- 44I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47What are the expected yields of the consumables?
- 48Reset the print server to the default factory settings
- 49Replace the toner cartridge
- 50Print command (LPR) (Linux)