FAQs & Troubleshooting
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137 Results
- 1Replace the toner cartridge
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Delete print jobs from the print queue.
- 5Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 6I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 7I am using Windows. When I print a document, the printed page is blank. What should I do?
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 9Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 10How can I change the printer settings?
- 11Replace the drum unit.
- 12What are the expected yields of the consumables?
- 13How do I clear paper jams?
- 14Paper size settings are unavailable when I print from OpenOffice (Linux)
- 15The downloaded driver's name is different from my machine's name. (Linux)
- 16Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 17I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Cannot print after a Windows 10 update (June 2020)
- 20Print command (LPR) (Linux)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Can I print from or scan to Android™ Smartphone?
- 24The paper is skewed when it's printed.
- 25When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 26The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 27Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 28How can I clean the corona wire of the drum unit?
- 29What is the printable area per page?
- 30What is the recommended paper?
- 31How can I activate/deactivate the Toner Save Mode?
- 32I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 33I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35Uninstall printer drivers (Linux)
- 36I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 37How do I print a Test page?
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39White lines appear across the page.
- 40What do the LED indications mean?
- 41How do I cancel print jobs using the printer control panel?
- 42Print on both sides of the paper.
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48Print command (cupswrapper) (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50I am unable to print from a client PC to a printer on a print server. (Linux)