FAQs & Troubleshooting
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143 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4JAM INSIDE
- 5REPLACE DRUM
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7NO PAPER T1
- 8FRONT COVER OPEN or FUSER COVER OPEN
- 9What do the LED indications mean?
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11How to identify your Operating System (OS).
- 12MANUAL FEED
- 13Curled
- 14JAM REAR
- 15Delete print jobs from the print queue.
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 18CARTRIDGE ERROR
- 19TONER ENDED
- 20Clean the paper pick-up roller.
- 21Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 22Clean the Drum Unit.
- 23SIZE ERROR DX
- 24TONER LOW
- 25Wrinkles or creases
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27Print on both sides of the paper (Manual 2-sided/duplex Printing).
- 28Print on labels and envelopes from the manual feed slot.
- 29Clear paper jams.
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 32I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 33Uninstall printer drivers (Linux)
- 34What is the difference between the toner cartridge and the drum unit?
- 35Poor fixing
- 36JAM TRAY 1
- 37REPLACE TONER
- 38I want to print using CUPS while keeping SELinux enabled. (Linux)
- 39I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41"Offline" appears on the Status Monitor.
- 42Can I use AirPrint with my Brother machine?
- 43What is Toner Continue Mode?
- 44Change the printer driver settings (Windows/macOS)
- 45NO TONER
- 46When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 47The printer prints unexpectedly or it prints garbage data.
- 48In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 49DRUM ERROR
- 50DRUM END SOON