FAQs & Troubleshooting
![]() |
Popular |
149 Results
- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4How do I factory reset the print server?
- 5Does NC-2200w work with Windows Vista?
- 6Can I print using the IPP protocol on Windows XP?
- 7What driver package format is supported by my Linux distribution?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Cannot print after a Windows 10 update (June 2020)
- 12Can I print from or scan to Android™ Smartphone?
- 13What is the printable area per page?
- 14The printer prints unexpectedly or it prints garbage.
- 15How can I change the printer settings?
- 16The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 18How do I change the print server password?
- 19How can I activate/deactivate the Toner Save Mode?
- 20The printed letters are slanted, positioned incorrectly.
- 21I cannot print from my computer via network. (For Macintosh)
- 22I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 23When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 26Delete print jobs from the print queue.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28How to identify your Operating System (OS).
- 29Change the printer driver settings (Windows/macOS)
- 30What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 31Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 32When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34Printouts are with gray background.
- 35Replace the drum unit.
- 36Printouts are faint.
- 37What can happen if the wrong paper is used in your machine.
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39What is the BRAdmin Professional software used for?
- 40What is the recommended paper?
- 41Output sheets are completely black.
- 42Windows 10 Support Information
- 43Open the Control Panel (For Windows)
- 44What is the difference between the toner cartridge and the drum unit?
- 45What is the Network Shared printing?
- 46The printer status is Offline or Paused.
- 47My Brother machine misfeeds paper.
- 48Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50How do I print envelopes from the manual feed slot in Windows® applications?