FAQs & Troubleshooting
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149 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2Cannot print after a Windows 10 update (June 2020)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5Change the printer driver settings (Windows/macOS)
- 6The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 7How do I factory reset the print server?
- 8What is the printable area per page?
- 9The printed letters are slanted, positioned incorrectly.
- 10What driver package format is supported by my Linux distribution?
- 11I am unable to print from a client PC to a printer on a print server. (Linux)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15How to identify your Operating System (OS).
- 16What is a "Generic PCL Driver"?
- 17White lines appears down the page.
- 18Can I print using the IPP protocol on Windows XP?
- 19How do I disable the APIPA protocol?
- 20Print the Network Configuration List.
- 21The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23Open the Control Panel (For Windows)
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 26I cannot print from my computer via network. (For Macintosh)
- 27The printer status is Offline or Paused.
- 28The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 29Uninstall the printer drivers (For Windows)
- 30I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 34When printing with monochrome laser printer, the print position shifts. (Linux)
- 35Uninstall printer drivers (Linux)
- 36Pre-Required Procedures (Linux)
- 37Check the firmware version.
- 38Protect your Brother machine against unauthorised access over the network
- 39Delete print jobs from the print queue.
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 42I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 43The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 44What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 45When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 46The printer does not feed paper from the manual feed slot.
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48What kind of paper can I use?
- 49Printouts have a curl or wave.
- 50Printouts have wrinkles or creases.