FAQs & Troubleshooting
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127 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2What kind of paper can I use?
- 3The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 4Change the printer driver settings (Windows/macOS)
- 5When I print, marks or stains appears on the left, right or both sides of the page. The mark consistently repeats vertically down the printed page. What is the cause of this problem? How can I fix this problem?
- 6The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 7I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 8Windows 10 Support Information
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10The paper is skewed when it's printed.
- 11How to identify your Operating System (OS).
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 14I cannot update the firmware.
- 15White lines appears down the page.
- 16How do I clear paper jams?
- 17Pre-Required Procedures (Linux)
- 18Delete print jobs from the print queue.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 21Can I print from or scan to Android™ Smartphone?
- 22How can I install the Web BRAdmin on Windows Server 2003?
- 23How can I change the printer settings?
- 24Printouts have toner specks.
- 25Printouts have a curl or wave.
- 26White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 27Printouts are with gray background.
- 28Replace the drum unit.
- 29What is the printable area per page?
- 30Replace the toner cartridge
- 31The image is ghosted.
- 32Vertical black lines appear on the printout.
- 33Output sheets are completely black.
- 34I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 35I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37I cannot print from my computer via network. (For Windows)
- 38Does NC-2200w work with Windows Vista?
- 39In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 40The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 41What driver package format is supported by my Linux distribution?
- 42Large characters are printed incorrectly. (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44Open the Control Panel (For Windows)
- 45What is the difference between the toner cartridge and the drum unit?
- 46I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 47A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 50I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?