FAQs & Troubleshooting
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- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2What kind of envelopes should I avoid?
- 3The machine does not print anything.
- 4I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5The paper is skewed when it's printed.
- 6Can I print from DOS applications?
- 7What kind of labels and transparencies can I use?
- 8The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 9Printouts have wrinkles or creases.
- 10Print on both sides of the paper(2-sided/Duplex Printing).
- 11The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14I cannot print from Mac OS X.
- 15I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 16JAM INSIDE
- 17I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 18I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22Delete print jobs from the print queue.
- 23Open the Control Panel (For Windows)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26Functions supported in the Windows 7 built-in drivers
- 27Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 28I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 29What is the protocol specification of the NC-4100h Type 2 print server?
- 30The printer prints unexpectedly or it prints garbage.
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32What kind of memory can I use?
- 33I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35What is the BRAdmin Professional software used for?
- 36How do I install additional memory? (DIMM)
- 37NO TRAY1
- 38How do I clean the inside of the printer?
- 39I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 40I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 41Cannot print after a Windows 10 update (June 2020)
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43Print command (LPR) (Linux)
- 44I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 45The printer status is Offline or Paused.
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47How to use the Network Printer Driver Wizard Software
- 48What do LCD messages on Display (Maintanance messages) mean?
- 49What is Status Monitor and how can I turn it on/off?
- 50What is a "Generic PCL Driver"?