FAQs & Troubleshooting
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187 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3How to identify your Operating System (OS).
- 4What can happen if the wrong paper is used in your machine.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6What is Optional Font Package (BS-3000)?
- 7I cannot print from Mac OS X.
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9The machine does not print anything.
- 10I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 11Use the "Booklet Printing" feature.
- 12Cannot print after a Windows 10 update (June 2020)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14The printer status is Offline or Paused.
- 15Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 16How to use the Driver Deployment Wizard software
- 17What is the protocol specification of the NC-4100h Type 2 print server?
- 18What kind of USB cable should I use?
- 19Can I print using the IPP protocol on Windows XP?
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 22When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 23NO DX TRAY
- 24The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 25I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29Large characters are printed incorrectly. (Linux)
- 30The driver installation finished successfully but I cannot print. (Linux)
- 31I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 32Windows 10 Support Information
- 33Delete print jobs from the print queue.
- 34What is the difference between the toner cartridge and the drum unit?
- 35I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 36Change the printer driver settings (Windows/macOS)
- 37I cannot print from my computer via network. (For Windows)
- 38How do I replace FUSER KIT?
- 39IGNORE DATA
- 40How do I check the driver version in Windows® (PCL Printer Driver)?
- 41Where do I find a Parallel or USB interface cable?
- 42Can my printer work on a SAP system?
- 43My Brother machine misfeeds paper.
- 44I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 45Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 46I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48What kind of paper can I use?
- 49JAM TRAY 1
- 50I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.