FAQs & Troubleshooting
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203 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I cannot print from the MP Tray. Why?
- 6How do I install the Lower Tray Unit? (LT-500)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8JAM DUPLEX
- 9What kind of memory can I use?
- 10What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 11What is the BRAdmin Professional software used for?
- 12The printed letters are slanted, positioned incorrectly.
- 13The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 14Where do I find the complete User's Guide?
- 15How to identify your Operating System (OS).
- 16A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 17Can I print from or scan to Android™ Smartphone?
- 18The paper is skewed when it's printed.
- 19What is Status Monitor and how can I turn it on/off?
- 20What kind of USB cable should I use?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23What is the printable area per page?
- 24How do I install additional memory? (DIMM)
- 25All print jobs are aborted and nothing is printed. (Linux)
- 26I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28The printer status is Offline or Paused.
- 29FUSER OPEN
- 30What kind of barcodes can I print?
- 31How can I install the Web BRAdmin on Windows Server 2003?
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 34White lines appears down the page.
- 35ERROR XX <-> SERVICE CALL
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 37How do I factory reset the print server?
- 38The image is ghosted.
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41Print command (LPR) (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Delete print jobs from the print queue.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 48The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 49Change the printer driver settings (Windows/macOS)
- 50Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.