FAQs & Troubleshooting
![]() |
Popular |
198 Results
- 1I cannot print from the MP Tray. Why?
- 2The paper is skewed when it's printed.
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The printer status is Offline or Paused.
- 6What can happen if the wrong paper is used in your machine.
- 7The printed letters are slanted, positioned incorrectly.
- 8Change the printer driver settings (Windows/macOS)
- 9The printer prints unexpectedly or it prints garbage.
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12Open the Control Panel (For Windows)
- 13The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15Delete print jobs from the print queue.
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17What kind of labels and transparencies can I use?
- 18How do I install the Optional Network Board?(Nc-4100h)
- 19I cannot print from Mac OS X.
- 20What kind of USB cable should I use?
- 21I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 22Uninstall the drivers. (Mac OS X 10.5)
- 23JAM INSIDE
- 24JAM TRAY 2
- 25Printouts have wrinkles or creases.
- 26I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 27What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 28When trying to print from Mac OS® X the print queue is stopped.
- 29How do I factory reset the print server?
- 30What is the printable area per page?
- 31What is the BRAdmin Professional software used for?
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33I cannot print from my computer via network. (For Macintosh)
- 34In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 35I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 36The machine does not print anything.
- 37White lines appears down the page.
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 42I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 43Can I print from or scan to Android™ Smartphone?
- 44I cannot print from my computer via USB.
- 45I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 46Functions supported in the Windows 7 built-in drivers
- 47I updated the Web BRAdmin and cannot enable the logging function.
- 48Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 49How do I replace FUSER KIT?
- 50MANUAL FEED