FAQs & Troubleshooting
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171 Results
- 1The printer status is Offline or Paused.
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4Change the printer driver settings (Windows/macOS)
- 5What kind of memory can I use?
- 6Can I print from or scan to Android™ Smartphone?
- 7When trying to print from Mac OS® X the print queue is stopped.
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9The paper is skewed when it's printed.
- 10I cannot print from Mac OS X.
- 11The printer prints unexpectedly or it prints garbage.
- 12When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 13How do I factory reset the print server?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Functions supported in the Windows 7 built-in drivers
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18How can I change the IP address using the ARP and PING commands?
- 19What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 20How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 21How do I monitor the status of the printer?
- 22I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 23How do I perform a factory reset?
- 24I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 25Printouts have a curl or wave.
- 26White lines appears down the page.
- 27How do I install additional memory?
- 28My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 29I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 30Lines appears across the page.
- 31I'm using the parallel port on my Windows® 95/98/Me PC, and the print speed is slow.(The printer pauses between each page.) What can I do?
- 32Paper size settings are unavailable when I print from OpenOffice (Linux)
- 33All print jobs are aborted and nothing is printed. (Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 37Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 38What kind of paper should I avoid?
- 39In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 40What is a "Generic PCL Driver"?
- 41Printouts have wrinkles or creases.
- 42I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 43Can I print from DOS applications?
- 44Can I print using the IPP protocol on Windows XP?
- 45What is the BRAdmin Professional software used for?
- 46I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 47Replace the toner cartridge.
- 48Output sheets are completely black.
- 49What is the difference between the toner cartridge and the drum unit?
- 50I cannot print from my computer via USB.