FAQs & Troubleshooting
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155 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The machine does not print anything.
- 3Does NC-2200w work with Windows Vista?
- 4How can I change the IP address?
- 5My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 6What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 7Delete print jobs from the print queue.
- 8How to identify your Operating System (OS).
- 9Functions supported in the Windows 7 built-in drivers
- 10How do I perform a factory reset?
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 13The printer status is Offline or Paused.
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15What kind of envelopes should I avoid?
- 16I cannot print from Mac OS X.
- 17What kind of USB cable should I use?
- 18Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 19How can I change the IP address using the ARP and PING commands?
- 20Printouts have wrinkles or creases.
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23Paper size settings are unavailable when I print from OpenOffice (Linux)
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25What is the difference between the toner cartridge and the drum unit?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28I cannot install the driver when using the Driver Install Tool. (Linux)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31Print command (LPR) (Linux)
- 32Print command (cupswrapper) (Linux)
- 33I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36I cannot print from my computer via USB.
- 37Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 39Using the PING command to troubleshoot problems.
- 40When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 41The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43What kind of paper can I use?
- 44I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 45I'm using the parallel port on my Windows® 95/98/Me PC, and the print speed is slow.(The printer pauses between each page.) What can I do?
- 46Vertical black lines appear on the printout.
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)