FAQs & Troubleshooting
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154 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Does NC-2200w work with Windows Vista?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Change the printer driver settings (Windows/macOS)
- 7Using the PING command to troubleshoot problems.
- 8I cannot print from Mac OS X.
- 9How do I install additional memory?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11How do I perform a factory reset?
- 12Delete print jobs from the print queue.
- 13What is the BROWNIE software?
- 14What kind of memory can I use?
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 19The printer status is Offline or Paused.
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21What kind of paper should I avoid?
- 22What kind of envelopes should I avoid?
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24How can I change the IP address?
- 25What can happen if the wrong paper is used in your machine.
- 26I cannot install the driver when using the Driver Install Tool. (Linux)
- 27I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 28How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30What driver package format is supported by my Linux distribution?
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33When printing with monochrome laser printer, the print position shifts. (Linux)
- 34What is the Network Shared printing?
- 35Can I print from or scan to Android™ Smartphone?
- 36I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 37I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 39What kind of labels and transparencies can I use?
- 40What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 41How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 42Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 43Why are the ready and alarm lights blinking?
- 44Why does the Drum LED light?
- 45What is a file server based network and do Brother printers work in that type of environment?
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47Why are all the lights blinking then the drum light blinking?
- 48The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 49I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 50Black toner marks appear across the page.