FAQs & Troubleshooting
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164 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2Print on envelopes.
- 3Functions supported in the Windows 7 built-in drivers
- 4The printed letters are slanted, positioned incorrectly.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The printer status is Offline or Paused.
- 7Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 8The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 9What is a "Generic PCL Driver"?
- 10I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 11How do I install additional memory?
- 12My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 13What driver package format is supported by my Linux distribution?
- 14Print command (LPR) (Linux)
- 15Windows 10 Support Information
- 16How to identify your Operating System (OS).
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20What kind of paper can I use?
- 21What kind of memory can I use?
- 22Printouts have wrinkles or creases.
- 23I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 24What can happen if the wrong paper is used in your machine.
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27Windows 7 Support Information
- 28Paper Feed Problems
- 29How do I turn off the Quick Print Setup?
- 30Where do I find a Parallel or USB interface cable?
- 31What is a file server based network and do Brother printers work in that type of environment?
- 32The downloaded driver's name is different from my machine's name. (Linux)
- 33Print command (cupswrapper) (Linux)
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35To install the printer driver easily using a tool. (Linux)
- 36Pre-Required Procedures (Linux)
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42The paper is skewed when it's printed.
- 43Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 44The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 45What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 46What is a Print Server?
- 47The printer prints unexpectedly or it prints garbage.
- 48Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 49How do I perform a factory reset?
- 50Why are the ready and alarm lights blinking?