FAQs & Troubleshooting
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129 Results
- 1Can I print from DOS applications?
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The printer status is Offline or Paused.
- 6Delete print jobs from the print queue.
- 7Change the printer driver settings (Windows/macOS)
- 8Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 9I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11How to identify your Operating System (OS).
- 12Functions supported in the Windows 7 built-in drivers
- 13What kind of envelopes should I avoid?
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16The printed letters are slanted, positioned incorrectly.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The downloaded driver's name is different from my machine's name. (Linux)
- 19I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 20I cannot install the driver when using the Driver Install Tool. (Linux)
- 21Cannot print after a Windows 10 update (June 2020)
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23Large characters are printed incorrectly. (Linux)
- 24Print command (LPR) (Linux)
- 25Print command (cupswrapper) (Linux)
- 26I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 27I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 28Can I print from or scan to Android™ Smartphone?
- 29I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 30I cannot print from my computer via network. (For Macintosh)
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32What is the BROWNIE software?
- 33What kind of labels and transparencies can I use?
- 34What kind of paper should I avoid?
- 35How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 36What kind of USB cable should I use?
- 37When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 38The printer prints unexpectedly or it prints garbage.
- 39How do I perform a factory reset?
- 40Why are the alarm and data lights blinking?
- 41Why are the ready and alarm lights blinking?
- 42How can I change the IP address?
- 43I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 44Why are all the lights blinking then the drum light blinking?
- 45What kind of memory can I use?
- 46What do the LED indications mean?
- 47What can happen if the wrong paper is used in your machine.
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)