FAQs & Troubleshooting
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128 Results
- 1What can happen if the wrong paper is used in your machine.
- 2What kind of memory can I use?
- 3The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 4What kind of envelopes should I avoid?
- 5Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 6What kind of paper can I use?
- 7The machine does not print anything.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10Delete print jobs from the print queue.
- 11How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 12Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 13I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15Large characters are printed incorrectly. (Linux)
- 16How to identify your Operating System (OS).
- 17The printer status is Offline or Paused.
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20The printer prints unexpectedly or it prints garbage.
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22Printouts have wrinkles or creases.
- 23How do I clean the corona wire of the drum unit?
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Replace the drum unit.
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 27I want to print using CUPS while keeping SELinux enabled. (Linux)
- 28Windows 7 Support Information
- 29Why are the alarm and data lights on?
- 30Why are the alarm and data lights blinking?
- 31Why are the ready and alarm lights blinking?
- 32White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 33To install the printer driver easily using a tool. (Linux)
- 34Uninstall printer drivers (Linux)
- 35What is the Network Shared printing?
- 36Can I print from or scan to Android™ Smartphone?
- 37I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 38What is the BROWNIE software?
- 39What kind of labels and transparencies can I use?
- 40What kind of paper should I avoid?
- 41What kind of USB cable should I use?
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44How do I perform a factory reset?
- 45Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 46Why are all the lights blinking then the drum light blinking?
- 47I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 48Printouts have a curl or wave.
- 49I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 50Can I print from DOS applications?