FAQs & Troubleshooting
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88 Results
- 1What do the LED indications mean?
- 2Replace Toner
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4Replace Drum
- 5Jam Inside
- 6"Offline" appears on the Status Monitor.
- 7I cannot print from my computer via USB.
- 8Print Unable or Print Unable XX
- 9The printer status is Offline or Paused.
- 10Cover is Open
- 11Drum !
- 12Turn the Toner Save Mode on or off.
- 13How to identify your Operating System (OS).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Heater Error or Self-Diagnostic
- 16No Toner
- 17I'm having a problem with the print quality.
- 18No Paper
- 19Toner Low
- 20Out of Memory
- 21Clean the corona wire of the drum unit.
- 22Service Call
- 23My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 24What is the difference between the toner cartridge and the drum unit?
- 25Uninstall the Brother Software and Drivers (Windows)
- 26What driver package format is supported by my Linux distribution?
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29Print command (cupswrapper) (Linux)
- 30The top cover of my Brother machine becomes hot.
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 33Wrong Paper Type
- 34Clean the Drum Unit.
- 35When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 36The printer is not printing or prints unexpectedly.
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39Where can I download Brother iPrint&Scan application for Mac?
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42Check the firmware version.
- 43In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Cannot print after a Windows 10 update (June 2020)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50Large characters are printed incorrectly. (Linux)