FAQs & Troubleshooting
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88 Results
- 1What do the LED indications mean?
- 2Replace Toner
- 3Jam Inside
- 4Replace Drum
- 5Turn the Toner Save Mode on or off.
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Heater Error or Self-Diagnostic
- 9Cartridge Error
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11Jam Tray
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13The Error LED is still on or flashing after I replace the drum unit with a new one.
- 14No Toner
- 15Toner Low
- 16Drum !
- 17Service Call
- 18"Offline" appears on the Status Monitor.
- 19Clean the Drum Unit.
- 20Change the printer driver settings (Windows/macOS)
- 21I'm having a problem with the print quality.
- 22No Paper
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26What is Toner Continue Mode?
- 27Print Unable or Print Unable XX
- 28Wrong Paper Type
- 29Cover is Open
- 30Cooling Down
- 31Out of Memory
- 32What is the recommended paper?
- 33Uninstall the Brother Software and Drivers (Windows)
- 34Open the Status Monitor
- 35What is the difference between the toner cartridge and the drum unit?
- 36I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 37Uninstall the drivers. (macOS 13 or greater)
- 38Cancel print jobs using the printer control panel.
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41Cannot print after a Windows 10 update (June 2020)
- 42I want to print using CUPS while keeping SELinux enabled. (Linux)
- 43Uninstall printer drivers (Linux)
- 44A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 45Check the firmware version.
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47I can see some steam or moisture from the vents when printing.
- 48How to identify your Operating System (OS).
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.