FAQs & Troubleshooting
![]() |
Popular |
142 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How to Embroider on Pet Collar. [Video instructions]
- 3How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 4How to Embroider on Bag. [Video instructions]
- 5The App shows the message "Settings screen".
- 6How to set up the cap frame driver. [Video instructions]
- 7How to Embroider on Clothes. [Video instructions]
- 8Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 9"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 10"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 11"Needle threader error" message appears on the LCD. What does it mean?
- 12"Preventive maintenance is recommended" message appears on the LCD. What does it mean?
- 13Maintenance (Oiling the machine) [ Video ]
- 14How to use the Clamp frame (PRCLPM1 / PRCLP100B / PRCLPM1AP) [Video instructions]
- 15How to use the Tubular frame table (PRTT1 / PRTT1AP) [Video instructions]
- 16How to use the Round frame (PRPRFK1) [Video instructions]
- 17How to use the the versatile magnetic frame [Video instructions]
- 18How to use the magnetic sash frame (PRMS360 / PRMS360AP) [Video instructions]
- 19The App shows the message "No Supported Machines Found".
- 20"Cannot connect to the PC. Please check the network connection." message appears on the LCD. What does it mean?
- 21"Cannot recognize the data for the selected pattern. The data may be corrupted. Please turn off the power and turn on again." message appears on the LCD. What does it mean?
- 22"Set the clock." message appears on the LCD. What does it mean?
- 23Introducing Brother My Stitch Monitor application
- 24"OK to recall and resume previous memory?" message appears on the LCD. What does it mean?
- 25"Pattern extends to the outside of embroidery frame. Add no additional characters." message appears on the LCD. What does it mean?
- 26Maintenance (Cleaning the bobbin case) [ Video ]
- 27"Needle bar case home position error." message appears on the LCD. What does it mean?
- 28"Stop while needle bar case transferring." message appears on the LCD. What does it mean?
- 29"The wireless setting is not activated." message appears on the LCD. What does it mean?
- 30"Remove the embroidery positioning mark." message appears on the LCD. What does it mean?
- 31"OK to separate the combined border pattern?" message appears on the LCD. What does it mean?
- 32"Not enough available memory to save the pattern. Delete another pattern?" message appears on the LCD. What does it mean?
- 33"Select a pattern." message appears on the LCD. What does it mean?
- 34How to use the Sleeve frame (PRHSL200 / PRHSL200AP) [Video instructions]
- 35Data cannot be saved to a USB flash drive
- 36The pattern transferred from the Artspira app does not appear on the screen of the machine
- 37How to change the displayed language
- 38How to use the Flat brim cap frame (PRCF5/PRCF5AP) [Video instructions]
- 39"Can't use this key during camera mode." message appears on the LCD. What does it mean?
- 40"Cannot recognize the embroidery positioning mark." message appears on the LCD. What does it mean?
- 41"Please set up the "Thread antenna"" message appears on the LCD. What does it mean?
- 42The needle threader cannot be used.
- 43"Trimming sensor error." message appears on the LCD. What does it mean?
- 44"This pattern cannot be used." message appears on the LCD. What does it mean?
- 45"This pattern cannot be used since it exceeds the data capacity." message appears on the LCD. What does it mean?
- 46How to set up the cap frame. [Video instructions]
- 47How to Embroider on Cap. [Video instructions]
- 48How to Embroider on Shoes. [Video instructions]
- 49"Needle threader is in threading position." message appears on the LCD. What does it mean?
- 50"Needle bar case position error" message appears on the LCD. What does it mean?