FAQs & Troubleshooting
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142 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2Introducing Brother My Stitch Monitor application
- 3How to use the the versatile magnetic frame [Video instructions]
- 4How to use the magnetic sash frame (PRMS360 / PRMS360AP) [Video instructions]
- 5How to use the Flat brim cap frame (PRCF5/PRCF5AP) [Video instructions]
- 6Loops appear on the surface of the fabric when embroidering.
- 7How to Embroider on Clothes. [Video instructions]
- 8How to Embroider on Shoes. [Video instructions]
- 9Data cannot be saved to a USB flash drive
- 10Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 11Maintenance (Cleaning around the needle plate) [ Video ]
- 12How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 13Data cannot be saved to the machine
- 14How to disconnect the machine from Artspira using the Artspira app
- 15M6331001 appears on the Artspira app screen.
- 16The App shows the message "No Supported Machines Found".
- 17"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 18How to set up the cap frame. [Video instructions]
- 19How to set up the cap frame driver. [Video instructions]
- 20"Preventive maintenance is recommended" message appears on the LCD. What does it mean?
- 21M5612301 appears on the Artspira app screen.
- 22List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
- 23M4452001 appears on the Artspira app screen.
- 24M2513631 appears on the Artspira app screen.
- 25"Can not find the positioning mark, please set the frame to the previous position." message appears on the LCD. What does it mean?
- 26"Go to Embroidering Screen and press the unlock key." message appears on the LCD. What does it mean?
- 27"No more patterns can be added to this combination." message appears on the LCD. What does it mean?
- 28How do I attach or remove the embroidery frame?
- 29"Needle case motor has been locked." message appears on the LCD. What does it mean?
- 30Data cannot be transferred even though the machine number has been input. (M5622201)
- 31How to link accounts
- 32M5541001 appears on the Artspira app screen.
- 33"Cannot connect to the PC. Please check the network connection." message appears on the LCD. What does it mean?
- 34"Can't use this key during camera mode." message appears on the LCD. What does it mean?
- 35"Cannot recognize the embroidery positioning mark." message appears on the LCD. What does it mean?
- 36"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 37How do I delete short stitches ?
- 38Embroidery Data Precautions (About the types of embroidery data that can be used.)
- 39How do I embroider on small pieces of fabric ?
- 40"Set the clock." message appears on the LCD. What does it mean?
- 41Maintenance (Cleaning the thread paths of the upper threads)
- 42"Not enough available memory to save the pattern. Delete another pattern?" message appears on the LCD. What does it mean?
- 43M5613201 appears on the Artspira app screen.
- 44There is no machine that can be transferred
- 45How to stop "Send usage information to help improve Brother products and services"
- 46M3124301 appears on the Artspira app screen.
- 47M1332002 appears on the Artspira app screen.
- 48"Remove the embroidery positioning mark." message appears on the LCD. What does it mean?
- 49The needle threader cannot be used.
- 50The upper thread does not reach the bobbin thread when embroidering begins.