FAQs & Troubleshooting
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170 Results
- 1The paper is skewed when it's printed.
- 2How do I clean white or black spots on printed documents?
- 3How to identify your Operating System (OS).
- 4When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 5When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 6When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 7Document Jam
- 8My FAX/MFC will not Dial. Why?
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 10"Paper Jam Rear" error appears on the LCD. What should I do?
- 11What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 12Can I confirm that the FAX was sent correctly?
- 13When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Windows 7 Support Information
- 17What is the "Station ID" and how do I set it?
- 18Send a fax using PC-FAX with LPD/LPRng (Linux)
- 19My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 20Windows 10 Support Information
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 23When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 24How do I clean the laser scanner window?
- 25Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 26Printing on thick paper or transparencies.
- 27I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29I want to print using CUPS while keeping SELinux enabled. (Linux)
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31Verify if the Brother machine has a dial tone
- 32I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 33The keys on the control panel do not respond.
- 34How do I clean the corona wire?
- 35How do I know which receive mode to select?
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37I am experiencing problems sending a fax, what can I do?
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Configure and use PC-FAX (CUPS) (Linux)
- 41I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43Pre-Required Procedures (Linux)
- 44Delete print jobs from the print queue.
- 45Open the Control Panel (For Windows)
- 46The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48Change the printer driver settings (Windows/macOS)
- 49I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 50How can I program my Brother machine's electronic cover page?