FAQs & Troubleshooting
![]() |
Popular |
120 Results
- 1Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 2Change or delete an existing One Touch or Speed Dial number.
- 3Change the printer driver settings (Windows/macOS)
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Delete print jobs from the print queue.
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8How can I clear the "PAPER JAM" error message?
- 9What can happen if the wrong paper is used in your machine.
- 10How to identify your Operating System (OS).
- 11Can I print from or scan to Android™ Smartphone?
- 12Functions supported in the Windows 7 built-in drivers
- 13Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 14What is Distinctive Ring and how do I program it?
- 15What driver package format is supported by my Linux distribution?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21When printing with monochrome laser printer, the print position shifts. (Linux)
- 22Pre-Required Procedures (Linux)
- 23Why doesn't my Brother machine have a dial tone?
- 24I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 25Can I confirm that the FAX was sent correctly?
- 26When trying to print from Mac OS® X the print queue is stopped.
- 27Cannot print after a Windows 10 update (June 2020)
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 30I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 31I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 32I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 33Windows 10 Support Information
- 34A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36I cannot print from my computer via USB.
- 37Windows 7 Support Information
- 38The paper is skewed when it's printed.
- 39I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 40When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 41Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 42Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 43The machine does not print anything.
- 44Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 45How do I program the date and time?
- 46Why doesn't the machine answer when receiving a call?
- 47When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49How do I clear the "Awaiting Redial" error?
- 50I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.