FAQs & Troubleshooting
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171 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Can I print from or scan to Android™ Smartphone?
- 3Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 4How can I improve poor print quality ?
- 5"Paper Jam Tray" error appears on the LCD. What should I do?
- 6Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 7Why doesn't the machine answer when receiving a call?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Can I set my Brother machine to forward the faxes I receive to another location?
- 10I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 11I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Pre-Required Procedures (Linux)
- 14Delete print jobs from the print queue.
- 15How to identify your Operating System (OS).
- 16Change the quality of the faxes I send (Fax Resolution).
- 17Stop my Brother machine from automatically redialing a busy number.
- 18Change the printer driver settings (Windows/macOS)
- 19My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 20What are the recommended specifications for the paper I should use on my product?
- 21Document Jam
- 22When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 23I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 24How do I set up a group for broadcasting faxes?
- 25What does "COMM.ERROR" on the LCD display mean?
- 26What driver package format is supported by my Linux distribution?
- 27The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 28Check the firmware version.
- 29"Offline" appears on the Status Monitor.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33The printer status is Offline or Paused.
- 34Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36Windows 7 Support Information
- 37The paper is skewed when it's printed.
- 38Verify if the Brother machine has a dial tone
- 39How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 41The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 42When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 43"Paper Jam Inside" error appears on the LCD. What should I do?
- 44"Paper Jam Rear" error appears on the LCD. What should I do?
- 45I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 46Printing on thick paper or transparencies.
- 47How do I print the received faxes that are stored in memory? (Fax Storage)
- 48Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 49I am experiencing problems receiving faxes. What can I do?
- 50What is Distinctive Ring and how do I program it?