FAQs & Troubleshooting
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156 Results
- 1Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I am having issues with the paper feed. What can I do?
- 7When I print, the pages are smudged with ink. What should I do?
- 8Can I confirm that the FAX was sent correctly?
- 9What is Distinctive Ring and how do I program it?
- 10What driver package format is supported by my Linux distribution?
- 11How to identify your Operating System (OS).
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 15How do I print on an envelope?
- 16Pre-Required Procedures (Linux)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Change the printer driver settings (Windows/macOS)
- 19How do I adjust the number of times my Brother machine rings before it answers?
- 20Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 21How do I clear Machine Error 46?
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23The message "No Device" appears when starting the "Status Monitor". What can I do?
- 24I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 27In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 28After I installed Sun JavaVM, some applications will not work correctly.
- 29How can I clear the "INK EMPTY" message?
- 30How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 31How do I know which receive mode to select?
- 32Is there any way to view how much ink is remaining?
- 33How do I replace the Ink Cartridge?
- 34I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 35Vertical streaks appear in my copies.
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37The driver installation finished successfully but I cannot print. (Linux)
- 38ControlCenter3 displays a blank screen at startup (Windows)
- 39Delete print jobs from the print queue.
- 40Verify if the Brother machine has a dial tone
- 41Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 43Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 44Can third party ink be used to refill the ink cartridges?
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 49How can I re-install the drivers?
- 50Why doesn't the machine answer when receiving a call?