FAQs & Troubleshooting
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152 Results
- 1Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2Why doesn't my Brother machine have a dial tone?
- 3Can I print using only the black ink cartridge when the Color cartridges have run out?
- 4Open the Control Panel (For Windows)
- 5When I print, the pages are smudged with ink. What should I do?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7What driver package format is supported by my Linux distribution?
- 8Send a fax using PC-FAX with LPD/LPRng (Linux)
- 9Can I set my Brother machine to forward the faxes I receive to another location?
- 10I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 11Can third party ink be used to refill the ink cartridges?
- 12In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 13"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 14When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 15Clear the paper jam or printer jam.
- 16Can I confirm that the FAX was sent correctly?
- 17Can I reduce the size of a received fax on this machine?
- 18How do I print on an envelope?
- 19Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 20The driver installation finished successfully but I cannot print. (Linux)
- 21Print command (LPR) (Linux)
- 22Print command (cupswrapper) (Linux)
- 23To install the printer driver easily using a tool. (Linux)
- 24I cannot print from my computer via USB.
- 25Is my Brother machine compatible with third party print servers?
- 26Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 27I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 28"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 29Why is it necessary for my machine to go through regular cleaning cycles?
- 30The message "No Device" appears when starting the "Status Monitor". What can I do?
- 31How do I know which receive mode to select?
- 32Uninstall the drivers. (Mac OS X 10.5)
- 33When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 34I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Configure and use PC-FAX (CUPS) (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39When I print images, the quality is not good (Linux)
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 45Large characters are printed incorrectly. (Linux)
- 46When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 47I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 48All print jobs are aborted and nothing is printed. (Linux)
- 49I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)