FAQs & Troubleshooting
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134 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 4When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 5My FAX/MFC will not Dial. Why?
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8Verify if the Brother machine has a dial tone
- 9When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Configure and use PC-FAX (CUPS) (Linux)
- 12I want to print using CUPS while keeping SELinux enabled. (Linux)
- 13Can I confirm that the FAX was sent correctly?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 17Can I still receive faxes or calls when the machine is switched off?
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 20Windows 10 Support Information
- 21I cannot print from my computer via USB.
- 22Why doesn't my Brother machine have a dial tone?
- 23I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 24I am experiencing problems sending a fax, what can I do?
- 25Is there any way to reduce Ink consumption?
- 26Cannot print after a Windows 10 update (June 2020)
- 27I am unable to print from a client PC to a printer on a print server. (Linux)
- 28Send a fax using PC-FAX with LPD/LPRng (Linux)
- 29Pre-Required Procedures (Linux)
- 30A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 32Functions supported in the Windows 7 built-in drivers
- 33My machine does regular cleaning cycles in the night. How can I correct this?
- 34How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 35When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 36I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 38I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 39How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 40I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 41What is Distinctive Ring and how do I program it?
- 42How do I program the date and time?
- 43I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 44How can I re-install the drivers?
- 45Why doesn't the machine answer when receiving a call?
- 46Why are my sent faxes always received with a black vertical line down the page?
- 47Can I reduce the size of a received fax on this machine?
- 48"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 49I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)