FAQs & Troubleshooting
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165 Results
- 1The tube is not cut completely.
- 2When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 3How to insert a tube
- 4Where can I find my Brother printer's serial number?
- 5Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 6How to identify your Operating System (OS) for Windows or Mac
- 7How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 8The tape does not cut well.
- 9How to insert a ribbon cassette
- 10How do I connect my printer via Wi-Fi®?
- 11Where can I download Brother iPrint&Label? (iPrint&Label)
- 12Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 15I cannot print using a HSe cassette.
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17What Android™ mobile application can I use?
- 18How can I create a barcode label? (iPrint&Label)
- 19Where can I find the printer's network settings, such as IP address?
- 20Poor print quality when printing on narrow labels. (iPrint&Label)
- 21Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 22I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 23Can I use the app with my iPad? (iPrint&Label)
- 24I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 25How to charge the rechargeable Li-ion battery
- 26When I print a long label or many labels continuously, printing suddenly stops.
- 27How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 28Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30I cannot print using FLe tape and get an error message.
- 31Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 32How to install Brother software on a computer not connected to the Internet
- 33(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34How to open the Devices and Printers window
- 35Using the Printer Setting Tool (for Windows)
- 36Which printing modes are available?
- 37How can I print using Portrait? (iPrint&Label)
- 38Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 39Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 40How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 41How do I uninstall the printer driver?
- 42The top and base layers of the laminated tape are misaligned.
- 43How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 44How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 45How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46The display remains blank after the power is turned on.
- 47Attaching the Keyboard LCD Unit
- 48What iOS mobile application can I use?
- 49Installing the software (for Windows)
- 50What is P-touch Library?