FAQs & Troubleshooting
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112 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3How do I clean / maintain my printer?
- 4I cannot print using FLe tape and get an error message.
- 5The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 6How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 7How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9I cannot print after updating the firmware or font data.
- 10Can my printer use TZ/TZe tapes?
- 11Using Cable Label Tool
- 12The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 13How to insert a ribbon cassette
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15Power Supply
- 16The top and base layers of the laminated tape are misaligned.
- 17Why doesn't my printer turn on when the Power button is pressed?
- 18Where can I find my Brother printer's serial number?
- 19Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 20Using the Device Settings (for Windows)
- 21What options are available for label / tube feeding and cutting?
- 22How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 23How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 24I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 25How to install Brother software on a computer not connected to the Internet
- 26How to create numerically serialized tubes / labels
- 27How to insert a tube
- 28High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 29The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 32The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 33How to install the rechargeable Li-ion battery (optional)
- 34How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 35My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 36How to open the Devices and Printers window
- 37How to use Auto Power-Off Time
- 38The tube is not cut completely.
- 39When printing from an application, the application's "Collate" setting does not work correctly.
- 40How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 41Using the Printer Setting Tool (for Windows)
- 42Can I apply device setting changes to another printer?
- 43Can I check the printer's usage log?
- 44The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 45How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Installing the software (for Windows)
- 49Getting ready to use your printer.
- 50Which printing modes are available?