FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Loading the Carrier Sheet.
- 3I do not have or lost the black and white calibration sheet.
- 4Paper suitable for scanning
- 5Duplex scanning cannot be performed.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7How to identify your Operating System (OS).
- 8The scan speed is too slow.
- 9My scanner is connected but it will not feed my document or do anything else.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Scan a document longer than 35.6 cm (14 inches).
- 12Calibrate your scanner.
- 13I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 14Operation system return error
- 15Cannot find the scanner (Error Code 2019: Initialization Failed)
- 16Can I print from or scan to Android™ Smartphone?
- 17Uninstall Scan-key-tool. (Linux)
- 18Clean the inside of the machine.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21The scanned documents are put into the incorrect order. (macOS)
- 22Uninstall the scanner driver. (Linux)
- 23Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 24OCR feature does not work.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 27My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 28Uninstall the scanner drivers (OS X 10.10 or greater).
- 29The scanned image is skewed.
- 30My scanner does not turn on.
- 31Driver busy
- 32A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 33Command List of brscan. (Linux)
- 34Important points for specifying the scan area (Linux)
- 35Pre-Required Procedures (Linux)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Install PaperPort™ 12SE onto Windows 10.
- 38Check the firmware version.
- 39Change the image settings. (Using DSmobileCapture)
- 40The scan quality is poor.
- 41My scanner gets warm.
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Delete a network scanner entry. (Linux)
- 44Install Presto!® BizCard® onto Windows 10.
- 45Windows 10 Support Information
- 46Uninstall the Button Manager (Windows).
- 47The file size is too large.
- 48I cannot install the scanner drivers.
- 49Bleed-through is seen in the scanned image.
- 50Colors in the scanned image are dark.