FAQs & Troubleshooting
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63 Results
- 1How to identify your Operating System (OS).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I cannot install the scanner drivers.
- 6The scan speed is too slow.
- 7Uninstall the scanner drivers (OS X 10.10 or greater).
- 8What driver package format is supported by my Linux distribution?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Check the firmware version.
- 11My scanner gets warm.
- 12Cannot find the scanner (Error Code 2019: Initialization Failed)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Install Presto!® BizCard® onto Windows 10.
- 15I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 16Configure the Scan to Email Feature (Linux)
- 17Important points for specifying the scan area (Linux)
- 18Pre-Required Procedures (Linux)
- 19I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 20Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 21Duplex scanning cannot be performed.
- 22Loading the Carrier Sheet.
- 23Calibration failed. Please reboot the machine.
- 24My scanner is connected but it will not feed my document or do anything else.
- 25Can I print from or scan to Android™ Smartphone?
- 26Scan using XSane or GIMP (Linux)
- 27The scanned documents are put into the incorrect order. (macOS)
- 28Uninstall the scanner driver. (Linux)
- 29Uninstall Scan-key-tool. (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32My computer does not recognize the scanner when it is connected via the USB cable.
- 33Driver busy
- 34Clean the inside of the machine.
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Command List of brscan. (Linux)
- 37Scan a document longer than 35.6 cm (14 inches).
- 38Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 39Uninstall the Button Manager (Windows).
- 40The file size is too large.
- 41Change the image settings. (Using DSmobileCapture)
- 42Change the paper settings. (Using DSmobileCapture)
- 43Bleed-through is seen in the scanned image.
- 44The scanned image is skewed.
- 45OCR feature does not work.
- 46My scanner does not turn on.
- 47Operation system return error
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49I do not have or lost the black and white calibration sheet.
- 50Calibrate your scanner.