FAQs & Troubleshooting
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49 Results
- 1How to identify your Operating System (OS).
- 2Scanning and Other Problems
- 3When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 4Load a Plastic Card
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Document Jam
- 8(Video) Calibrate Your Brother Machine
- 9What is Remote Setup?
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11Reset Your Brother Machine
- 12The scanning speed is slow when scanning from my machine. (Windows)
- 13Where can I download Brother iPrint&Scan application for Mac?
- 14Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 15Load Documents
- 16What driver package format is supported by my Linux distribution?
- 17Change the brscan5 scan settings using XSane (Linux)
- 18Set Up the Brother Machine Using Remote Setup (Mac)
- 19Clean the Scanner and Rollers
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Scan a document longer than 37.5 cm (14.76 inches).
- 22Acceptable Documents
- 23Uninstall the drivers. (macOS 13 or greater)
- 24Uninstall the drivers. (macOS 10.14 - macOS 12)
- 25Error and Maintenance Indications
- 26Command List of brscan. (Linux)
- 27Uninstall the scanner driver. (Linux)
- 28Change the General Settings Using Remote Setup
- 29Set Up the Brother Machine Using Remote Setup (Windows)
- 30Open the Control Panel (For Windows)
- 31Calibrate Your Brother Machine
- 32Uninstall the Brother Software and Drivers (Windows)
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 35Configure the Scan to Email Feature (Linux)
- 36Scan using XSane or GIMP (Linux)
- 37(Video) Clean the Scanner and Rollers
- 38Delete a network scanner entry. (Linux)
- 39Important points for specifying the scan area (Linux)
- 40Uninstall Scan-key-tool. (Linux)
- 41Install your Brother machine's software from Full Driver Package. (Windows)
- 42Update the Driver or Firmware for your Brother machine
- 43Load Non-standard Size Document
- 44Load Standard Size Document
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Check the firmware version.
- 47Printing/ Scanning with a mobile device
- 48I do not have or lost the black and white calibration sheet.
- 49Check the Serial Number