FAQs & Troubleshooting
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56 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Uninstall the scanner driver (For Windows)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6My unit has no power.
- 7I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 8Calibrate your scanner. (For Windows)
- 9When I calibrate I get a "White-only" calibration message.
- 10I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 11Can I print from or scan to Android™ Smartphone?
- 12Clean the scanner. (For Macintosh)
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 15The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 16Where is the battery located?
- 17What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 18Install the DSmobile Scan application. (For Windows users only)
- 19I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 20Turn off the scanner.
- 21Clean the Plastic Feeding Sheet.
- 22What is DSmobileSCAN II software?
- 23What kind of software can I use with my scanner?
- 24When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 25How to identify your Operating System (OS).
- 26Scan a document in Windows 8 and Windows 10.
- 27When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
- 28Install PaperPort™ 12SE onto Windows 10.
- 29Open the Control Panel (For Windows)
- 30I cannot open the scanned document (For Macintosh).
- 31I cannot open the scanned document (For Windows).
- 32File size of the scanned document.
- 33Calibrate your scanner. (For Macintosh)
- 34What scanning modes are available in DSmobileSCAN II?
- 35I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 36Does this unit have any internal memory that will allow me to recall an image later if I am at another computer?
- 37What is the purpose of the PageManager 9 program?
- 38Is my scanner compatible with Macintosh?
- 39Change the words in a scanned document.
- 40I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 41Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 42Install the scanner driver (For Windows)
- 43Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 44Clean the scanner. (For Windows )
- 45I do not have or lost the black and white calibration sheet.
- 46Open the "Scanners and Cameras" and Properties.
- 47What paper sizes are available in DSmobileSCAN II?
- 48I can no longer choose the program I want to use to scan a document. (For Windows)
- 49Can I scan a business card?
- 50Is my scanner compatible with Windows?