FAQs & Troubleshooting
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184 Results
- 1Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 2Printer Jam or Paper Jam
- 3Refill Ink
- 4Cannot Print XX or Print Unable XX
- 5Ink Low
- 6Document Jam
- 7"Offline" appears on the Status Monitor. (Windows)
- 8How to identify your Operating System (OS).
- 9What is Brother iPrint&Scan?
- 10Check the Print Quality
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Reset Your Machine
- 15(Video) Set up your Brother machine
- 16Set up your Brother machine on a wireless network (Windows/macOS)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Other Problems
- 19Check ink level, then press [OK]
- 20Install the Brother iPrint&Scan application (for mobile device)
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22Improve poor print quality.
- 23Paper Size Mismatch / Size Mismatch
- 24Cover is Open
- 25Add your Brother machine with AirPrint (macOS)
- 26My Brother machine could not be found over the network when I installed drivers on my computer.
- 27Clean the Print Head from Your Brother Machine
- 28Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 29Printing/ Scanning with a mobile device
- 30Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 31Load Paper in the Manual Feed Slot
- 32Cannot Scan XX or Unable to Scan XX
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 35The printer status is Offline or Paused.
- 36I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 37Sleep
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39Check the Print Alignment from Your Brother Machine
- 40Paper is Jammed in the Machine when using the Standard Paper Tray (Paper Jam)
- 41(Video) Load Envelopes
- 42Open the Control Panel (For Windows)
- 43Change the Print Options to Improve Your Print Results
- 44I cannot print from my computer via USB.
- 45I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 46(Video) Load A4/Letter papers
- 47No Paper / No Paper Fed / No Paper T1
- 48One or more of my colors are not printing (blank).
- 49When I print photos, the color quality is not good.
- 50What is the recommended paper?