FAQs & Troubleshooting
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234 Results
- 1Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 2Paper Jam
- 3Ink Box Full / InkBox Full
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to Print XX
- 6Ink Low
- 7"Offline" appears on the Status Monitor.
- 8The printer status is Offline or Paused.
- 9Print as a Poster (Windows®)
- 10Setup a Brother machine on a wireless (Wi-Fi) network.
- 11Refill Ink
- 12What is Brother iPrint&Scan?
- 13Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 14Document Jam
- 15Check the Print Quality
- 16How to identify your Operating System (OS).
- 17Cover is Open
- 18One or more of my colors are not printing (blank).
- 19Unable to Scan / Scan Unable
- 20Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 21Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Correct the Paper Feed to Clear Vertical Lines
- 25Set up your Brother machine on a wireless network.
- 26No Paper / No Paper Fed
- 27Improve poor print quality.
- 28(Video) Load A4/Letter paper
- 29Set up a Brother machine and your mobile device on a wireless network
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34(Video) Fill the ink tanks
- 35What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 36Add your Brother machine with AirPrint (macOS)
- 37Load envelopes
- 38High Temperature
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 42Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 43Sleep
- 44Loading paper in the manual feed slot.
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46When I print photos, the color quality is not good.
- 47Where is the USB/Ethernet port on the machine?
- 48I cannot print from my computer via USB.
- 49Brother iPrint&Scan cannot find my Brother machine (macOS)
- 50Check the Print Alignment from Your Brother Machine