FAQs & Troubleshooting
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232 Results
- 1Paper Jam
- 2I cannot make borderless prints.
- 3Ink Box Full / InkBox Full
- 4Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 5Unable to Print 3X
- 6Connect your Brother machine to your mobile device via a wireless router or access point.
- 7No Paper Fed
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Wireless setup is requesting a WPS PIN to complete the setup
- 10Refill Ink
- 11Improve poor print quality.
- 12My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14(Video) Load A4/Letter paper
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 17How to identify your Operating System (OS).
- 18The printer status is Offline or Paused.
- 19One or more of my colors are not printing (blank).
- 20Unable to Print XX
- 21Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 22Load paper in the paper tray
- 23"Offline" appears on the Status Monitor.
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25Where is the USB port on the machine?
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29Unable to Print 5X
- 30Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32What is Brother iPrint&Scan?
- 33Open the Control Panel (For Windows)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37(Video) Set up your Brother machine
- 38(Video) Connect the cords
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40Reset the network settings to the factory default.
- 41Set up your Brother machine on a wireless network.
- 42Unable to Print 7X
- 43High Temperature
- 44The edge of glossy paper is smudged.
- 45Ink Low
- 46When I print photos, the color quality is not good.
- 47Cover is Open
- 48I cannot print from my computer via USB.
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50The scanner cover support has come off. (With Video Instructions)