FAQs & Troubleshooting
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232 Results
- 1I cannot make borderless prints.
- 2Ink Box Full / InkBox Full
- 3Paper Jam
- 4Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 5Connect your Brother machine to your mobile device via a wireless router or access point.
- 6Unable to Print 3X
- 7No Paper Fed
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Wireless setup is requesting a WPS PIN to complete the setup
- 10Improve poor print quality.
- 11Refill Ink
- 12(Video) Load A4/Letter paper
- 13Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16One or more of my colors are not printing (blank).
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18How to identify your Operating System (OS).
- 19"Offline" appears on the Status Monitor.
- 20Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 21Unable to Print XX
- 22My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 23The printer status is Offline or Paused.
- 24Where is the USB port on the machine?
- 25Load paper in the paper tray
- 26What is Brother iPrint&Scan?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Unable to Print 5X
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 32Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35(Video) Connect the cords
- 36Open the Control Panel (For Windows)
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Ink Low
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40When I print photos, the color quality is not good.
- 41(Video) Fill the ink tanks
- 42Can I print from or scan to Android™ Smartphone?
- 43Reset the network settings to the factory default.
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Unable to Print 7X
- 46I cannot print from my computer via USB.
- 47Change the printer driver settings (Windows/macOS)
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49Cover is Open
- 50Set up your Brother machine on a wireless network.